Privacy Policy
Last updated: November 4, 2026
This policy explains how CHHJ Austin LLC, doing business as Hometown Hammer ("Hometown Hammer", "we", "us"), collects, uses and protects your information when you visit www.hometownhammer.com, book a service, call us, or receive text messages from us.
Who we are
CHHJ Austin LLC, doing business as Hometown Hammer
7961 Frontage Rd, Overland Park, KS 66204
Phone: (913) 434-2639
Email: shawnn@hometownhammer.com
Information we collect
- Information you give us: your name, phone number, email address, service address, details and photos of the job, and messages you send us when you request a quote, book, call, text or email.
- Payment information: card payments are handled by our payment and scheduling providers. We do not store full card numbers.
- Website usage: pages visited, device and browser type, and how you found us, collected through cookies and Google Analytics.
- Calls: calls to our phone line may be recorded and transcribed for quality, training and to keep an accurate record of your request.
How we use your information
- To schedule, confirm, perform and follow up on the work you request
- To send estimates, invoices and receipts
- To answer your questions and provide customer support
- To send appointment reminders and service updates by text message or email
- To improve our website and services
- To meet legal, tax and accounting requirements
Text messages (SMS)
If you give us your mobile number and agree to receive texts, for example when you request a quote, book a service or text us first, Hometown Hammer may send you text messages about your service. These include appointment confirmations and reminders, arrival updates, estimates, invoices, account sign-in codes and replies to your questions.
- Message frequency varies based on your appointments and requests.
- Message and data rates may apply.
- Reply STOP at any time to stop receiving texts. You will receive one message confirming you have opted out, and no further messages after that.
- Reply HELP for help, or contact us at (913) 434-2639 or shawnn@hometownhammer.com.
- Consent to receive text messages is not a condition of any purchase.
- Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except the service providers that deliver our messages on our behalf.
How we share information
We do not sell or rent your personal information. We share it only:
- With service providers that help us run the business, such as our scheduling and payment system (Housecall Pro), phone and text message providers, email, and website analytics. They may use your information only to provide services to us.
- When required by law, or to protect our rights, property or safety, or that of our customers.
- As part of a sale or transfer of the business, in which case this policy continues to apply.
Cookies and analytics
Our website uses cookies and Google Analytics to understand how visitors use the site. You can block or delete cookies in your browser settings. You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout.
How long we keep information
We keep customer and job records for as long as needed to provide service, honor warranties and meet legal and tax requirements. When we no longer need information, we delete it or make it anonymous.
How we protect information
We use reasonable safeguards to protect your information. No method of sending or storing data is completely secure, so we cannot guarantee absolute security.
Your choices
You can ask us to see, correct or delete the personal information we hold about you, or to stop sending you messages, by emailing shawnn@hometownhammer.com or calling (913) 434-2639. You can stop texts by replying STOP.
Children
Our services are meant for adults. We do not knowingly collect information from children under 13.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.
Contact us
Questions about this policy? Email shawnn@hometownhammer.com, call (913) 434-2639, or write to CHHJ Austin LLC, 7961 Frontage Rd, Overland Park, KS 66204.